VINDecoderAU

Refund Policy

Last updated: 2/16/2026

1. Satisfaction Guarantee

We stand behind the quality of our data. If you are not satisfied with the report provided, please contact our support team within 14 days of purchase.

2. Eligibility for Refunds

Refunds are generally provided in the following circumstances:

  • No data found: If we are unable to provide any data for a valid Australian VIN.
  • Technical Error: If a technical error prevented you from accessing your report.
  • Duplicate Payment: If you were charged multiple times for the same report.

3. Processing Time

Refunds are processed within 5-7 business days and will be returned to the original payment method used for the purchase.